Professional Experience

Cotality • Oxford, MS

• Manage the product lifecycle for six legacy standalone platforms ($17M revenue), architecting the long-term strategy to migrate enterprise clients onto the modern .NET multi-tenant suite.
• Directed the end-to-end development of the 'Auto Rank' vendor scoring engine; designed the multi-phase assignment logic and algorithms that automated vendor selection, significantly reducing manual placement time.
• Facilitate the rollout of GSE-backed Appraisal Modernization across standalone platforms by executing client readiness strategies, guiding stakeholders through adoption playbooks, and serving as the liaison for the pilot program's testing, issue resolution, and production deployment.
• Selected for the strategic team supporting the 'Image Analytics' AI product lifecycle, gathering client feedback and analyzing performance metrics to inform future roadmap decisions.
• Drive regional employee engagement and cross-functional collaboration as the ‘Connect Team’ Site Leader, recognized with the 2025 Product Team’s ‘Lift Others Up’ award for fostering a supportive high-performance culture.

Cotality • Oxford, MS

• Established and directed the ACE (Alpha Client Experience) team as the Product Owner, driving technical development and production support to ensure seamless operations and deliver exceptional client experiences.
• Cut support escalation turnaround from 20 days to 3 by implementing transparent workflows, boosting stakeholder satisfaction and operational efficiency.
• Reduced defect turnaround time to a single sprint for medium-priority issues and led security remediation initiatives, resolving high-priority vulnerability scan items to ensure platform compliance.
• Oversaw product operations, including roadmap development and feature prioritization, managing the backlog to balance technical debt with client feature requests.

Cotality • Oxford, MS

• Migrated 18,000+ customer accounts across two platforms to meet updated 1099 compliance requirements, managing $13M+ in client-specific volume.
• Analyzed product backlog items and researched tickets as part of the Accounting Automation and Direct Payment System team.
• Reviewed existing documentation and collaborated with the product owner to document acceptance criteria, ensuring comprehensive support for solution implementations.
• Orchestrated effective communication between the team and stakeholders, coordinating code release timelines for testing and production, and validating the completion of releases.

DHL Supply Chain and Logistics • Memphis, TN

• Leveraged SQL, Excel, and PowerBI to design automated reporting procedures, optimizing query performance to track KPIs across four distribution sites (YETI, Meguiar's, Goody's, Curls).
• Analyzed inventory discrepancies for the high-volume YETI project startup, designing logic improvements that supported an increase in outbound production to ~36k units/day.
• Provided technical support for the integration of Warehouse Management Systems (WMS), creating procedures to minimize downtime during the transition.

National & Regional Political Campaigns • TX, WV, LA, MS

• Directed all operations and comprehensive voter engagement strategies for high-stakes Congressional (TX), Gubernatorial (WV), and statewide campaigns (MS), managing paid staff and driving targeted outreach.
• Managed complex voter databases (Aristotle, Advantage, SQL-based tools, Excel) to develop query-based "voter universes," ensuring strict data hygiene and reporting key performance metrics to senior leadership.
• Controlled operating budgets exceeding $50,000, strategically allocating funds across digital media, direct mail, and regional field offices to achieve >60% vote share in target districts.
• Implemented SEO and Google Analytics strategies to optimize digital content and drive constituent engagement across web and social platforms.